Frequently Asked Questions

Our average response time is 20-30 minutes throughout most of Baltimore City and County. For Howard and Anne Arundel counties, response times are typically under 45 minutes. We dispatch the nearest available technician immediately when you call.

Yes! We're available 24 hours a day, 7 days a week. Our emergency lockout service operates around the clock, including holidays. Business hours for non-emergency services are 6am - 11pm Monday-Saturday and 2pm - 11pm Sunday.

Absolutely. We are fully licensed, bonded, and insured. All our technicians are certified by the Associated Locksmiths of America (ALOA). We carry comprehensive liability insurance for your peace of mind.

Yes, all our services come with a satisfaction guarantee. We provide warranties on parts and labor, typically ranging from 90 days to 1 year depending on the service. We'll explain the specific warranty terms before we begin any work.

Yes, we specialize in automotive key programming. We can program replacement key fobs, transponder keys, and smart keys for virtually all makes and models. Our mobile service means we come to you and complete the programming on-site.

We service all major car brands including Acura, Audi, BMW, Chevrolet, Dodge, Ford, Honda, Hyundai, Mercedes-Benz, Nissan, Toyota, and many more. Check our complete car brands list for your specific make.

We offer competitive, transparent pricing. Emergency lockout services start at $49-$99 depending on location and time. For other services, we provide free estimates before beginning any work. Call us for a precise quote based on your needs.

We accept cash, credit/debit cards, and mobile payment apps (Venmo, Cash App). For commercial clients, we also offer invoicing and account setup. We never charge hidden fees.