Privacy Policy

1. Information We Collect

At Maryland Emergency Lock & Key, we collect information you provide directly to us, including:

• Name, email address, and phone number when you contact us or request a quote
• Location data when you request emergency services
• Payment information when you use our services
• Communication records when you interact with our customer support

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our locksmith services
• Respond to your inquiries and send service updates
• Process payments and maintain transaction records
• Send important notifications about your service appointments
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or rent your personal information to others. We may share your information with:

• Trusted service providers who assist in our operations (payment processing, communication services)
• Law enforcement or government agencies when required by law
• Professional advisors such as lawyers and accountants

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction. These include:

• Encryption of sensitive data transmission
• Secure storage of customer records
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.